As soon as your order is dispatched, you’ll receive a tracking link by email.

Can’t find it? Check your spam/junk folder first. If it’s still missing, email info@mattiepro.com with your order number and we’ll help you.

We ship from the Netherlands with tracked delivery. Delivery times are estimates and can be affected by peak periods, weather, and customs.

Typical delivery times

• The Netherlands & Belgium: 1–2 business days
• Germany: 1–3 business days
• France / Spain / Austria / Poland / Italy: 2–5 business days
• Rest of Europe: 2–7 business days
• United Kingdom: 2–5 business days (customs may apply)
• Rest of the world: 3–14 business days

Once we receive your return, we process your refund within 14 days to your original payment method. Your bank/payment provider may need additional time to show the refund.

You can return your order within 30 days of delivery, as long as the items are unopened, unused, and in their original packaging

Email info@mattiepro.com and include:

• Order number
  
• Full name
  
• The item(s) you want to return
  
• Your address
  

Return address

Mattie Professional
Cairostraat 127
3047BB Rotterdam
The Netherlands

We accept the following payment methods (availability may vary by country): Visa, Mastercard, American Express, Maestro, iDEAL, Klarna, PayPal, Skrill, SOFORT, giropay, Bancontact, Apple Pay, Google Pay, Amazon Pay, and Shop Pay.

As soon as your order is dispatched, you’ll receive a tracking link by email.

Can’t find it? Check your spam/junk folder first. If it’s still missing, email info@mattiepro.com with your order number and we’ll help you.

We ship from the Netherlands to the destinations available at checkout.

If your country shows up at checkout, we can ship to you. If it doesn’t, delivery isn’t available to that location at this time.

We ship from the Netherlands with tracked delivery. Delivery times are estimates and can be affected by peak periods, weather, and customs.

Typical delivery times

• The Netherlands & Belgium: 1–2 business days
• Germany: 1–3 business days
• France / Spain / Austria / Poland / Italy: 2–5 business days
• Rest of Europe: 2–7 business days
• United Kingdom: 2–5 business days (customs may apply)
• Rest of the world: 3–14 business days

Shipping costs are shown at checkout before you pay. Typical rates are:

• 🇳🇱 The Netherlands — €5.99 / free above €49
  
• 🇧🇪 Belgium — €5.99 / free above €49
  
• 🇩🇪 Germany — €5.99 / free above €49
  
• 🇫🇷 France — €5.99 / free above €49
  
• 🇪🇸 Spain — €5.99 / free above €49
  
• 🇦🇹 Austria — €5.99 / free above €49
  
• 🇵🇱 Poland — €5.99 / free above €49
  
• 🇮🇹 Italy — €5.99 / free above €49
  
• 🏴 United Kingdom — £5.99 / free above £49
  
• Rest of Europe — €12.99
  
• Rest of the world — €24.99
  

Checkout always shows the final total before payment.

If you need to change or cancel your order, email info@mattiepro.com as soon as possible with your order number.

If the order has already been processed or shipped, we may no longer be able to make changes.

At checkout, enter your code in the appropriate field:

• Gift card: enter the gift card code in the Gift card field
  
• Voucher/discount code: enter the code in the Discount code field
  

Then click apply — the total updates automatically.

First check:

• Your mailbox / safe place / neighbours
  
• Any pickup-point notification from the carrier
  

If you still can’t find it, email info@mattiepro.com with your order number and we’ll investigate with the carrier.

Email info@mattiepro.com immediately with your order number and the correct address.

If the order hasn’t been processed yet, we can often update it. If it’s already shipped, changes may not be possible. If a parcel is returned to us due to an incorrect address or failure to collect, we may refund the order minus shipping and return-to-sender costs, or reship it at your cost.

Where applicable, prices shown include VAT and the final total (including VAT and shipping) is shown at checkout before you pay.

For deliveries outside the EU (including the UK), import VAT/duties or carrier fees may be charged by local authorities/carriers and are the customer’s responsibility.

Check your spam/junk folder first. If it’s not there:

• Make sure the email address used at checkout is correct
  
• Email info@mattiepro.com with your name and (if possible) the order number / payment reference
  

You can return your order within 30 days of delivery, as long as the items are unopened, unused, and in their original packaging

Email info@mattiepro.com and include:

• Order number
  
• Full name
  
• The item(s) you want to return
  
• Your address
  

Return address

Mattie Professional
Cairostraat 127
3047BB Rotterdam
The Netherlands

Return shipping is paid by the customer. You can return the parcel using your own shipping method, or request a pre-paid return label from us — if you use our label, the label cost will be deducted from your refund.

Once we receive your return, we process your refund within 14 days to your original payment method. Your bank/payment provider may need additional time to show the refund.

We don’t offer direct exchanges. If you want a different item, the easiest way is to return your original item (if eligible) and place a new order.

You can find your order number in:

• Your order confirmation email
• Your shipping confirmation email
• Your account order history (if you created an account)
  

Email info@mattiepro.com as soon as possible with:

• Your order number
• Clear photos of the issue (and packaging if relevant)
  

We’ll review it and offer an appropriate solution.

Returns outside the 30-day return window are generally not accepted.

You can reach us by email at info@mattiepro.com or via the contact form on our website.

For faster help, include your order number and a short description of your question.

We aim to respond within 1–2 business days.